Cancellation Policy

We understand that unforeseen circumstances may arise, requiring you to cancel or reschedule your physiotherapy appointment. However, in order to ensure the smooth operation of our services and provide the best possible care to all our patients, we have implemented the following cancellation policy:

Cancellation Notice

We kindly request that you provide us with a minimum of 24 hours’ notice if you need to cancel or reschedule your physiotherapy appointment. This allows us sufficient time to offer the appointment slot to other patients who may be in need of treatment.

Failure to Provide Notice

If you fail to cancel or reschedule your appointment within the specified 24-hour window, a cancellation fee equivalent to the full cost of the scheduled session will be charged. This fee compensates for the time and resources allocated to your appointment, as well as the potential loss of income due to the missed appointment.

Valid Reasons

We understand that emergencies and unexpected circumstances can arise, making it impossible to provide the required 24 hours’ notice. In such cases, we encourage you to contact us as soon as possible to explain your situation. We will review the circumstances on a case-by-case basis and may waive the cancellation fee if a valid reason is provided.

Rescheduling

If you need to reschedule your appointment, we encourage you to contact us as soon as possible to find an alternative time that suits both parties. We will make every effort to accommodate your request, depending on the availability of our physiotherapists.

No-Show Policy

In the event of a “no-show,” where you fail to attend the appointment without any prior notice, the full fee for the missed session will be charged.

Please note that this cancellation policy is in place to ensure fairness to all our patients and enable us to provide timely and effective physiotherapy services. We appreciate your understanding and cooperation.

If you have any questions or need further clarification regarding our cancellation policy, please feel free to contact our office.